Make no mistake. Your banking institution is held accountable for the actions of any repo agent doing business on your behalf. Millions of dollars in judgments have been made against lenders for the wrongful acts of unprofessional repossessors. The courts have been clear by saying:
“The secured party is responsible for the actions of others taken on the secured party’s behalf, including independent contractors engaged by the secured party to take possession of collateral.”
TFA is the official trade organization for hundreds of certified, bonded repossession agencies across the United States. Make sure you use a TFA professional to handle your repossessions.